FAQ

1. Is everything really handmade?

Yes. Every piece is made by hand, one at a time, by us — not a factory run and not print-on-demand. It's why production takes 3–5 days before your order ships, and why no two pieces are ever perfectly identical.

2. How long does shipping take?

Once your piece is made, it ships within 3–5 business days of your order. Domestic delivery usually takes another 2–4 days after that; international can take longer depending on your location. You'll get tracking as soon as it's out the door.

3. Do you restock sold-out items?

No. Every drop is limited on purpose — once a size or piece is gone, it's gone for good. We don't do "back in stock" runs. If you want something, the move is to get it during the drop.

4. How do I know what size to get?

Check the size guide on each product page — measurements are listed in cm/inches, not just S/M/L. Pieces are cut oversized/relaxed by design, so if you're between sizes, sizing down usually keeps it closer to a regular fit.

5. Can I return or exchange an item?

Since these are handmade, limited-run pieces, we don't accept returns for change-of-mind. If there's an actual issue — wrong item, a defect, damage in transit — reach out and we'll always make it right (replacement or refund).

6. Do you ship internationally?

Yes. Shipping costs and timelines vary by country and are calculated at checkout. Note that customs fees or import duties, if any, are the customer's responsibility.

7. What payment methods do you accept?

All major cards, plus the other payment options shown at checkout (varies by region — Apple Pay, Google Pay, etc. where available).

8. What materials are your pieces made from?

Product pages list the exact fabric and composition for each item. In general we work with heavyweight cotton and similar durable materials chosen to hold up to the hand-finishing process.

9. How do I care for a handmade piece?

Wash cold, inside out, and air dry when possible — this protects any hand-applied details (patches, prints, distressing) and keeps the piece looking right for longer. Full care instructions are on the tag of each item.

10. When's the next drop?

We don't announce drop dates far in advance — that's intentional. The best way to know first is to join the email list; subscribers hear about it before it goes live anywhere else.

11. Can I customize or request a specific piece?

Not at this time — every piece in a drop is made to the same spec, in limited numbers. We may open custom or made-to-order options in the future; the email list is the place that'll be announced.

12. What if I received the wrong item or a defective piece?

Contact us with your order number and a photo of what arrived. We'll sort it fast — replacement or full refund, your choice, and in most cases you won't need to send anything back.

13. Are you a sustainable / ethical brand?

We're small by design: handmade, limited runs, made to order rather than mass-produced to sit in a warehouse. That said, we're upfront that "sustainable" is a big word — we don't claim more than what's true, which is that we don't overproduce and don't chase trend cycles.

14. Do you do wholesale, stockists, or collabs?

Not currently — everything sells direct through this site only. If that changes, or if you're reaching out about a collaboration, email us directly at hello@disruptiveww.com.

15. How can I stay updated on new drops and restocked info?

Join the email list (bottom of the homepage) and follow @disruptive.worldwide on Instagram. Those are the only two places drops get announced first — we don't post drop info anywhere else before that.

Still have a question we didn't cover? Email us at hello@disruptiveww.com — we read and answer everything ourselves.